Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page to find your perfect fit based on body measurements.
Are your eyewear collections prescription-ready?
Most of our frames are designed to be optical-ready. We recommend taking them to a licensed optician to have your custom lenses fitted.
How should I care for my Elton John apparel?
To maintain the quality of your garments, follow the specific care instructions on the internal label. We generally recommend cold washes and air drying for longevity.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You may request a cancellation within 1 hour of purchase by contacting our support team.
Do you offer limited edition tour merchandise?
Yes, we frequently release exclusive capsule collections and limited-run items inspired by Sir Elton John's iconic career.
Is your packaging sustainable?
We are committed to reducing our footprint; our shipping boxes and mailers are made from recycled materials and are fully recyclable.